Exchanges and Returns
Our Guarantee
We design products that are meant to wear in, wear out, and win compliments. If your purchase doesn’t stand up to life’s adventures, we’ll make it right!
DOMESTIC EXCHANGES AND RETURNS
Free Exchanges and Returns Under 45 days - unwashed/unworn condition if any of the following apply:
- Your tee doesn’t fit just right.
- You were sent the wrong item
- Your item is defective.
- You found something else you want instead.
- You just don't want it anymore.
We will take care of it! You will need your order number and shipping zip code. You can start the return process at returns.thelandmarkproject.com.
We cannot process more than one return or exchange on an order. If you have any questions about this, please contact our customer service at help@thelandmarkproject.com.
For Warranty Issues (If your product became defective or shrank beyond normal wear and tear), We will take care of it! In the unlikely event that this happens to you, please contact help@thelandmarkproject.com with your order number and photo evidence of the damage to the product.
We Do Not Accept Returns After 45 Days
But what about your guarantee?
Within 365 days of purchase, we will send you a replacement or issue store credit for any products that become defective outside of normal wear and tear (see above).
- Please note we do not accept the return or exchange of "final sale" items, stickers, patches, or gift cards.
- The Pay it Forward tee is a gift from our team and may not be exchanged for another item. Other products listed on your order confirmation may be returned or exchanged in accordance with our return/exchange policy. Orders being returned must include this promotional gift item to be eligible for a full refund.
- Mystery Bag tees may not be exchanged or returned. The only exception is if a t-shirt is damaged, or if there was a mistake with your order.
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INTERNATIONAL EXCHANGES AND RETURNS
Exchanges/Returns Under 45 days - unwashed/unworn condition
Contact us at help@thelandmarkproject.com to initiate a return or exchange.
The international customer is responsible for return shipping costs, duties, and taxes. A store credit will be issued for the value of any product that is returned to us within 45 days of the original purchase. A store credit is will be issued 1-2 business days after the product has been received.
We Do Not Accept Returns After 45 Days
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LOST OR STOLEN PACKAGES
We're truly sorry when a package is lost or stolen. Unfortunately, we cannot always guarantee that we will be able to replace your package, but we certainly try our best to make it right. If you think your package may have been lost or stolen, please reach out to our customer service department through help@thelandmarkproject.com.
